Refund & Returns

Effective date: 1 August 2026

This Refund & Returns Policy applies to purchases of water treatment equipment and related goods from Aqua Flair Trading LLC (“Aqua Flair”, “we”, “us”, or “our”).

Our website is primarily a catalogue and inquiry channel. Orders are typically confirmed through quotations, proforma invoices, or written sales confirmations rather than an open consumer checkout cart. Where a signed quotation or invoice states different commercial terms, those order-specific terms prevail.

Before you order

Please review product specifications, compatibility, and quantities carefully with our team before confirming an order. Many items are industrial / commercial components selected for a project. If you need help specifying equipment, contact us before purchase.

Change or cancellation before dispatch

If you need to change or cancel an order, contact us as soon as possible at info@aquaflairuae.com or +971 50 744 0236. Whether a change or cancellation is possible depends on order status (for example whether goods have been reserved, imported, customized, or dispatched). Restocking or supplier cancellation charges may apply and will be confirmed in writing.

Damaged, incorrect, or defective goods

Please inspect deliveries promptly on receipt.

• Report shipping damage, shortages, or incorrect items within 7 days of delivery (or sooner if the carrier’s documentation requires it), with photos and your invoice / delivery note reference.
• Suspected manufacturing defects should be reported with product identifiers, purchase reference, and a clear description of the issue.

Where we confirm that goods were damaged in transit, incorrectly supplied by us, or defective under applicable warranty terms arranged for that sale, we will offer a remedy such as replacement, repair facilitation, or refund/credit as appropriate for the case.

Returns of unused stock (non-defective)

Returns of non-defective goods are not automatic for industrial equipment. A return may be considered only if:

• You contact us first and receive a written return authorization
• The goods are unused, uninstalled, complete, and in original packaging
• The goods are in resalable condition
• The request is made within a reasonable period after delivery (typically within 14 days unless your quotation states otherwise)

Custom-sourced, special-order, cut-to-length, configured, or clearly non-restockable items are generally non-returnable. Authorized returns may be subject to a restocking fee and return freight at your cost unless we agree otherwise in writing.

Refunds and credits

Approved refunds or credits are processed against the original payment method or as account credit, usually after we receive and inspect the returned goods (where a return applies). Timing depends on banks, payment channels, and inspection. Shipping and handling charges are refundable only when the return or refund is due to our error or confirmed damage/defect attributable to us.

How to request a return or refund

1. Email info@aquaflairuae.com with your invoice or quotation number, product details, and reason for the request.
2. Wait for written authorization and return instructions before sending goods back.
3. Do not ship goods to us without authorization — unauthorized shipments may be refused.

Warranty

Manufacturer or supplier warranty coverage, if any, follows the terms applicable to the specific product and sale. Warranty does not cover misuse, incorrect installation, unauthorized modification, normal wear, or operation outside stated specifications. Contact us and we will help coordinate the appropriate channel.

Contact

Aqua Flair Trading LLC
Al Raffa 1, Building 8, Shop 4, near Etisalat Building, Khalid Bin Waleed Road, Bur Dubai, Dubai, UAE
Email: info@aquaflairuae.com
Phone: +971 50 744 0236
Office hours: Monday to Saturday, 09:00 AM – 07:00 PM

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